A lot of incoming phone calls must be handled quickly in order to provide exceptional customer service, whether you run a clinic, an online store, or a law company. When handled internally, it can be labor-intensive, taxing on your team. Thankfully, many companies now use virtual receptionist services to guarantee constant customer satisfaction.
Top 5 Best Virtual Receptionist Services & Answering Services
smith.ai / ruby /Aby Connect / Ring Center
Businesses may handle inbound client queries, appointment scheduling, order processing, and much more with the assistance of virtual receptionist services, freeing up staff to work on more crucial areas of their organization. Answering services are another name for virtual receptionist services.
The duties of a virtual receptionist
A virtual receptionist can do the same duties as a traditional receptionist at your business who works at the front desk, accepting calls, scheduling appointments, and responding to visitor questions. However, there are many more advantages to using virtual receptionist services than just that.
Today, a lot of firms operate online, such e-commerce sites. Customers from all around the world might wish to call you with inquiries about your services and prices. It's possible that you won't be able to answer those business calls and emails right away if they arrive at strange hours in your area. Additionally, small businesses might not be able to employ numerous internal customer service agents.
The top virtual receptionist service providers often work around the clock, allowing them to answer calls that come in beyond normal office hours. They might also be less expensive for small businesses to use than recruiting internal personnel. Furthermore, a top-notch virtual front desk would typically employ bilingual receptionists who can assist non-native English speakers.
An answering service might be quite beneficial for a lawyer whose time is split between court appearances and client meetings.
What distinguishes a quality virtual receptionist service?
Top virtual receptionist services may offer the following capabilities in addition to inbound services:
Outgoing calls
Making appointment plans
phone scripting
Call logging
ordering procedures
switching between calls
Web chat
Take Payments
mobile application
Depending on information gathered from the call, reports and analytics.
Below, we list the top virtual assistant companies. Always make decisions based on what will serve your needs the best.
Answers every time calls come in, but you're not always available to answer them. We can capture and screen callers, book appointments, and log details instantly in your CRM and on your calendar. KNOW WHICH CONVERSATIONS MATTER
Powerful call intelligence gives your business the lead Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy. Learn more.
FAST FOLLOW-UPS, DONE FOR YOU Outreach calls and campaigns speed-up sales and support Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more. View All plans
Ruby
Flexible customer communication, designed with your business in mind.
No two organizations are the same. That’s why we offer flexible solutions built to help small businesses of all sizes and specialties. From part-time backup to full-service support, Ruby has what you need to reach your goals.
Win back the workday. Our virtual receptionists are available 24/7 to greet callers and engage with websites visitors. After-hours, when you’re busy, or round the clock—we’ve got you covered so you can stay focused on doing what you do best. Increase customer loyalty. Anyone can answer a call or chat—but it takes the right person to create meaningful connections with the people you serve. Our team is made up of highly-skilled conversationalists who know how to turn even the shortest interactions into big wins for your business.
Grow your business. We’re more than an answering service—we’re an extension of your team invested in the long-term success of your business. Count on us to provide personalized insights that help you capture more opportunities and outmaneuver the competition.
Aby Connect
How Virtual Reception Pricing Works
We offer three tiers of live virtual reception: 100 minutes, 200 minutes, and 500 minutes. These are monthly plans and no contracts are ever required. We do not offer annual plans. You are only billed for engaged calls. We have call blocking and don’t engage with spam so your minutes are only spent on the highest quality callers!
What will the receptionist say when they answer the phone?
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.
Where are Abby’s receptionists located?
All of our receptionists work right here in our Las Vegas, NV office. We do not outsource nor hire* work-from-home receptionists whose security, reliability, and quality may be compromised. The Abby Way is built upon a strong culture, community, support and training.
Nexa
Nexa is the largest California virtual receptionist and California call answering service company. We help businesses of all sizes in home services, healthcare, technology, legal, medical and many other sectors. Let our California answering service answer your phones, schedule appointments, and convert your leads.
Live California Answering Service and Virtual Receptionist Company
Thousands of businesses across California and the USA have trusted Nexa California Answering Service to help them grow and scale their sales and call center operations. Nexa is the fastest growing live virtual receptionist and 24/7 call answering service in California, and we serve companies across all cities. Whether you are a hospital in Los Angeles, a plumber in San Diego, a physical therapist in Sacramento, a realtor in San Jose, or a property management company in Long Beach, we have specialized live virtual receptionists answer your calls, texts, and chats around the clock. Our California Answering Service is always open for your your business and customers!
We answer calls and book appointments while you work.
Anytime one of our expert virtual receptionists picks up the phone, your customers and potential clients will think they're speaking directly to someone in your office. Nexa receptionists are trained in your industry and make it possible to handle more calls quickly and with greater accuracy.
With the help of virtual receptionist services, companies can contact with both potential and current clients individually while keeping a professional image and making a great first impression. You stand to earn greatly, whether you're a startup, a boutique law office, or an online retailer.
But keep in mind that there isn't a fix that works for everyone. While some services could be out of your price range, others might be excessive. So just ask for the services you actually need when choosing a virtual receptionist service. You don't want to spend money on things that won't help your company.
Comments